Privacy Policy

Visa Centre Thailand (operated by VCT International, a Thailand-registered company) is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights. WHAT WE COLLECT When you use this website or contact us about our services, we may collect: contact information (name, email address, phone number, country of residence); enquiry information (the visa category you are asking about, your intended travel timeline, your nationality, and anything else you choose to share); and technical information (IP address, browser type, pages visited) collected automatically through standard web analytics. We do not collect payment card information directly on this website. Where payment is required, it is handled by a third-party payment provider with its own security controls. HOW WE USE YOUR INFORMATION We use the information you provide to respond to your enquiry, deliver the visa assistance service you have engaged us for, send you service-related communications (appointment confirmations, document requests, application updates), and improve our website and service quality. We do not sell your personal information, and we do not use it for unsolicited marketing without your consent. DOCUMENTS SUBMITTED FOR YOUR APPLICATION If you engage our services, we handle copies of your passport, financial documents, employment records and other sensitive documents as part of preparing your application. These are used solely for your application, held in access-controlled systems, and shared only as far as is required to submit your application to the relevant government authority. WHO WE SHARE INFORMATION WITH We share personal information only where it is genuinely necessary: with Thai government bodies (consulates, the Immigration Bureau, the Board of Investment) as required for your application; with professional partners such as translation or document-certification providers, strictly as needed for your specific case; or where required by law. COOKIES This website uses essential cookies required for basic functionality, and analytics cookies to understand how the site is used. You can control or decline analytics cookies through your browser settings or the cookie consent prompt. HOW LONG WE KEEP YOUR INFORMATION We retain your information only for as long as necessary to deliver the service you have engaged us for and to meet our legal and regulatory obligations, after which it is securely deleted or anonymised. YOUR RIGHTS You can ask us to access, correct, export or delete your information at any time, and you can withdraw consent to marketing communications whenever you choose — subject to any information we are required by law to retain. SECURITY We apply reasonable technical and organisational measures — including access controls limiting case data to the people working on it — to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security of data sent to this website. CHILDREN This website and our services are intended for adults. We do not knowingly collect information from anyone under 18. CHANGES TO THIS POLICY We may update this policy from time to time. Material changes are reflected in the "Last updated" date on this page. CONTACT For any question about this policy or how we handle your information, contact our team via the details on our Contact page.