Legal
Last updated June 2026
When and how you can cancel, and how refunds work.
If you cancel before we have started work on your case, you receive a full refund of any service fee paid. Government and third-party fees that have already been paid on your behalf are non-refundable once incurred.
If you cancel after work has begun, we refund the portion of the service fee for work not yet carried out. We will set out the calculation clearly so you can see exactly what is refunded.
Because the decision on any visa is made by the relevant government authority, our fee covers the professional service we provide, not the outcome of the application.
Great Oceanic Ventures Pty Ltd is a private visa & migration agency. We are not affiliated with, endorsed by, or acting on behalf of any government, embassy, or government agency.